ION Bike FAQ Service


Shipping Information

We offer free shipping for order over 50 EUR. The shipping cost varies country by country and so also the delivery time. But we can assure that all our orders leave our austrian warehouse within 24 hours.


We deliver to: Austria/ Belgium/ Bulgaria/ Croatia/ Cyprus/ Czech Republic/ Denmark/ Estonia/ Finland/ France/ Germany/ Greece/ Hungary/ Irland/ Italy/ Latvia/ Lithuania/ Luxembourg/ Malta/ Netherlands/ Norway/ Poland/ Portugal/ Romania/ Slovakia/ Slovenia/ South Africa/ Spain/ Sweden/ United Kingdom.

Depending on your requested delivery location, you will receive your order via the logistics companies TNT (FedEx) or GLS (General Logistics Systems Austria GmbH).Shipping costs vary depending on the destination country.

Please contact our customer support team customerservice(at)ion-products(dot)com for more precise delivery details as delivery times vary depending on the country and location. (The delivery time depends on the type of product, which warehouse it is being shipped from and where the final delivery destination is.)

5.90€ / Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

19.00€ / Australia, Canada, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, South Africa, United States

19.00€ / Norway

All order above 50€ receive free shipping.

As soon as your goods are accepted by the logistics company, the delivery is assigned to a tracking number that we can share with you. To obtain this information, send an enquiry to customerservice(at)ion-products(dot)com. Enter the details in your account and you will be shown the tracking information.

The logistics company will attempt delivery at another time. You will receive a message when the parcel is delivered to a partner company or to the main post office.

Yes, you can modify the delivery address within the order process.

Product FAQ

Please send us a short message via the contact form. We will take care of sending you the replacement hooks.

Unfortunately, we do not offer replacement buckles for sale. If you are within the warranty period, please contact the store where you purchased the MTB backpack. They will then contact the Warranty Department. If you purchased the backpack through our online store, please visit our page for warranty claims.

To get more information about our product development, please contact us via contact form.

Follow the instruction on the label which comes with every product. Alternatively, you can download our care instructions.

All protectors are CE certified. See all certificates here.

For those who look to add extra shin protection with the K-traze pad, we recommend our BD-Socks. In case you ride K-pact/K-pact zip, you are able to make the same shin-knee combo but with the S-pad.

Drinking bladders that are compatible with our Hip Bag Traze Plus 3L can be ordered from our friends from Hydrapak.

Go to Hydrapak


Yes. When you register, you will see an overview of your order transactions under “My orders”. You will find the order number in your order confirmation.

Please send us more information about your operating system and which web browser you are using. We need this information to process your request quickly. In case you are using Internet Explorer, we recommend switching to a modern and secure web browser such as Google Chrome or FireFox.

Because we endeavour to process orders as quickly as possible, they leave our headquarters immediately and unfortunately cannot be cancelled. However, you have 30 days in which you can return your order and we will reimburse you.

Unfortunately, we currently do not offer gift vouchers.

There is no minimum order value, however, there is free delivery for orders above a purchase value of 50€.

If your product is temporarily unavailable, you can submit your email address and we will let you know as soon as the product is available again.

The following payment options are available:

  • PayPal / PayPal Express

  • Credit Card (Mastercard und Visa)

  • Pay later with Klarna

  • Pay now with Klarna


Yes, we offer free returns within the EU. Just like our deliveries they are climate neutral and fulfilled through our partner GLS. Simply start the return process below to receive your shipping label for your free return.

You have 30 days to return your order without any particular reason. We will reimburse the order value within 14 days.

No, unfortunately that is not possible.

As soon as we receive your package, we will reimburse the order value within 14 days. We will not refund the shipping costs.

Return Shipment

You ordered something from our ION online shop and it doesn't fit you? No problem - you can send your products back for free within 30 days and get your money back. Returned items must be in original conditon.

Just click the button below to register a return.

Start return


You have ordered a product directly from our online store, the return period of 30 days has expired and you have found a defect in the product that definitely should not be?

Then please send us an email to return(at)boards-and-more(dot)com with the subject "GUARANTEE CASE" and please describe the defect and attach 3 pictures. The first picture should show the broken product in full size. The second picture should show the defect in detail and if the product has QC labels, please photograph them as well and attach them to the eMail.


IMPORTANT: If you are within the 30 day return period, please use this link. If you purchased the product from one of our local retailers, please contact your retailer.

ION Bike_Care Instructions Soft

Care Instructions Soft

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ION Bike SS22 Accessories


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Fast, effortless and a precise fit – the BOA® Fit System

BOA® Support

Do you have a defect BOA®-System on your Rascal Select BOA®? You can order BOA® Spareparts for free on For more questions please contact: